Shipping/ Exchanges / Returns Policy
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. Use the form below to get the process started. Email us at hello@jockofuel.com or click here. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
*Free Shipping over $99 applies to the lower 48 states in the United States.
*Free shipping on subscription orders applies to the lower 48 states in the United States only and doesn't not apply to INTERNATIONAL subscription orders
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For Exchanges: Please state what product/flavor/etc. you would like using the Notes field on Step 2
All returns and exchanges are subject to our approval
All returns are thoroughly inspected by our quality control team when received back at our factory. If it is determined that the returned item is not in resalable condition, it will be returned to you or discarded at our facility. You will be contacted at that time by our customer support team.
Your feedback is vital to our growth. You are the lifeblood of this movement we call Jocko Fuel!
If you would like to discuss a refund or have any questions or concerns, please contact us anytime through email at hello@jockofuel.com. Our business hours are Monday-Friday from 9am to 5pm EST. Please allow 24 hours for responses.
FAQs
• Do you have wholesale pricing for schools?
Yes we do! For details on how to become a wholesaler, email hello@jockofuel.com with the subject line "Becoming a Jocko Fuel Wholesaler".
• How do I update or cancel my subscription for my Jocko Fuel supplements?
If you log into your account, there is a link in the main menu under "Account" that says "Subscriptions", and another one at the very bottom-left of every page. It will show all products you are subscribed to and you can adjust how often they are delivered or cancel subscription from right there.
• How much does it cost to ship Jocko Fuel to me?
The best way to get the exact cost is to add the gear you are interested in and start the checkout process. It will give you the exact shipping total before it asks for any credit card information.
• I am looking for a sponsorship.
We are a young company that is growing fast so we may not be able to sponsor everyone right now but we like to know who the up and comers are for when we can. To be considered be sure to include a list of all the larger events you have competed in and how you placed, plus a link to YouTube videos of your matches.
• Do you offer a military discount?
Yes, you can go to the Military discounts link and verify your status with GOVX or contact us at hello@jockofuel.com
• I haven't received any tracking info/confirmation info about my order.
Normally if you haven't received a confirmation email, you may have accidentally put your email address in wrong, or our email may have been blocked by a spam filter.
If your e-mail address was put in wrong, we usually will see the tracking info email has bounced back to us.
If you did receive a confirmation email but no tracking info email, it's nearly always because your product hasn't shipped yet or your spam filter blocked it. Our shipping software generates the email when the box is packed.
• Do you offer FREE SHIPPING FOR LIFE on subscription products?
You get 10% Off when subscribing to products, PLUS, if your shipping address is in the lower 48 United States, you get FREE SHIPPING ON SUBSCRIPTION PRODUCTS FOR LIFE! Simply choose a Subscription Option when adding the product to your cart.
RETURNS, REFUNDS AND CREDIT POLICY
If you would like to return an unopened product for a store credit on your account, there is no restocking fee.